01Can I use both roles?

Your selected role determines the account journey. If you need the other role, contact support with your current registration details.

02Can I change the language?

Yes. Choose Japanese, English, Korean, or Chinese in app Settings or the Help Center header. Japanese is the source edition.

03How do I withdraw an application?

Check its state and schedule, then notify the company in chat when available. If no action is shown, contact support with the application ID.

04Can a confirmed schedule change?

Before confirmation, respond to the proposal. After confirmation, contact the other party early and preserve the new agreement in chat.

05Does JapanQuest pay creator rewards?

No. The company pays the creator directly. JapanQuest does not hold, transfer, or guarantee the reward.

06A company requested a post revision. What should I do?

Compare it with the original requirements. Fix in-scope omissions, but preserve evidence and do not accept undisclosed extra work or removal of ad disclosure.

07What files can I upload?

Verification accepts PDF/JPEG/PNG/HEIC/HEIF up to 15 MB; chat accepts PDF/images up to 15 MB; UGC accepts PDF, images, MP4/MOV up to 50 MB. Follow the latest screen.

08Why can’t my company publish?

Check business and phone verification, required fields, moderation feedback, subscription status, and remaining publishing quota.

09Can I delete my account?

Use account deletion in Settings, or the public account deletion page if you cannot sign in. Follow any retention notice for active transactions or legal obligations.

10I received an inappropriate request.

Get to safety, preserve chat, time, campaign, and URL evidence, and contact support@jp-quest.com. Use local emergency services for immediate danger.

Checklist

  • If the answer is not enough, use the troubleshooting guide and the related task guide.