JapanQuest
Official user manual

JapanQuestCompany User Manual

From registration to campaign completion and billing

Document version 1.1

Last updated 2026-08-04

English

On this page

Red numbers mark controls in a screenshot. Match each number to the explanation beside or below it.

  1. 1. Getting started
  2. 01Sign in, choose a role, and register
  3. 02Identity, business verification, and safe use
  4. 2. Shared operations
  5. 03Notifications, chat, and schedule messages
  6. 04Settings, language, and account management
  7. 3. Company journey
  8. 05Company profile and launch checklist
  9. 06Create, review, and publish a campaign
  10. 07Review applicants, select, and confirm schedules
  11. 08Review creator posts and results
  12. 09Plans, billing, and publishing limits
  13. 5. FAQ and troubleshooting
  14. 10Frequently asked questions
  15. 11Troubleshooting

How to read this manual

01Steps

Read each chapter in order: Before you start, Steps, Completion signal, Screen guide, then Checklist.

02Screen guide

Red numbers mark controls in a screenshot. Match each number to the explanation beside or below it.

03Checklist

After the task, compare the completion signal and checklist. Return to the relevant step for any gap.

01 · Shared

Sign in, choose a role, and register

Complete your first sign-in, register as a company or creator, and reach the correct home screen.

Before you start

  • Have an email address or one of the social sign-in methods shown on screen ready.
  • Companies need business and contact details; creators need a display name and location.

Steps

  1. 1

    Choose a sign-in method

    Select an available social sign-in method and finish authentication. Available methods can vary by device and service settings.

  2. 2

    Confirm the display language

    Use the language menu to switch among Japanese, English, Korean, and Chinese. You can change it later in Settings.

  3. 3

    Select one role

    Choose Company to publish and manage opportunities, or Creator to find and apply to them. This choice sets your account journey.

  4. 4

    Enter required details

    Resolve missing or invalid fields before submitting. Use the same phone and address details that you will use for verification.

  5. 5

    Read and accept required documents

    Open and review the Terms, Privacy Policy, third-party data provision, cross-border processing, electronic delivery and logs, role rules, and company direct-payment documents before accepting each required item.

  6. 6

    Review your setup tasks

    After registration, follow the setup card for profile, phone, document, and social-account tasks that are not yet complete.

UI

Screen guide

Screens use test data for explanation. Labels may differ by app version and account state.

Choose a sign-in method
Choose a sign-in method
  1. 1Authentication panelChoose the account used for authentication, then use the same sign-in method on future visits.
  2. 2Available social sign-inSelect one of the methods shown and complete the provider's authentication screen.
  3. 3Pre-use notice and supportIf you cannot continue, note the error and time, then use the support route shown here.
Choose role and language
Choose role and language
  1. 1Display languageChoose the interface language before registration. You can change it later in Settings.
  2. 2Register as creatorChoose Creator to find campaigns, apply, publish content, and submit results.
  3. 3Register as companyChoose Company to create campaigns and manage applicants, deliverables, and billing.
Creator registration
Creator registration
  1. 1Display and basic detailsEnter the display name and basic details companies will see, checking spelling and consistency.
  2. 2Nationality and locationSelect nationality and current area of residence; these can affect campaign eligibility and travel.
  3. 3Contact detailsUse a reachable phone number and email that match the information used for verification.
  4. 4Language and submitConfirm supported languages and required consents, then submit only when no required field is missing.
Company registration
Company registration
  1. 1Company and contactEnter the public company name and operator, matching the names used for billing and verification.
  2. 2LocationEnter the registered or operating address accurately, including building and unit details.
  3. 3Contact detailsRegister a phone number and email monitored by the operator, and update them when ownership changes.
  4. 4Business details and submitReview business details and required consents before completing registration.
✓

You are done when

Your company dashboard or creator home appears and your registration details are saved in Settings.

Checklist

  • The correct role is selected
  • Names and phone number are accurate
  • The preferred language is active
02 · Shared

Identity, business verification, and safe use

Complete the checks required for applications or company operations and protect sensitive information.

Before you start

  • Update the name, company name, and phone number in your profile.
  • Prepare a valid verification document on your device.

Steps

  1. 1

    Open Verification

    Open Verification from Settings to see progress and the tasks required for your intended action.

  2. 2

    Verify your phone

    Enter the six-digit SMS code sent to the saved number. Never disclose it to support, a company, or another person.

  3. 3

    Submit a document

    Companies submit business documents; creators submit identity documents. PDF, JPEG, PNG, HEIC, and HEIF files up to 15 MB are supported.

  4. 4

    Connect a social account

    Creators connect the social account they will use. If direct connection is unavailable, register the public profile URL manually.

  5. 5

    Follow the status

    Follow the displayed ready, pending, approved, or resubmission state. If asked to resubmit, correct only the stated issue.

UI

Screen guide

Screens use test data for explanation. Labels may differ by app version and account state.

Creator verification progress
Creator verification progress
  1. 1Overall progressUse completed and remaining counts to estimate what must be done before applying.
  2. 2Application readinessCheck whether applications are currently enabled and which requirement is blocking readiness.
  3. 3Required checksComplete outstanding phone, identity, profile, and social checks from the top down.
  4. 4Task actionsOpen each action to submit or correct it, then return and confirm the status changed.
Company verification progress
Company verification progress
  1. 1Overall progressReview setup progress and assign any unfinished requirement to the responsible operator.
  2. 2Operating readinessCheck whether campaign operations are enabled and whether a requirement is blocking publication.
  3. 3Phone and document tasksOpen phone and business-document tasks and verify names, addresses, and expiry dates match.
  4. 4Submission and statusSubmit in the requested format and track Pending, Approved, or Resubmission Required.
✓

You are done when

Required verification tasks show as complete and the relevant application or company action is available.

Checklist

  • All document corners and text are readable
  • Profile and document details match
  • The connected profile is public and yours
03 · Shared

Notifications, chat, and schedule messages

Open the right activity, keep a record of agreements, and confirm schedule proposals after selection.

Before you start

  • Confirm that the related application or campaign exists.
  • Even without push permission, check the in-app notification list regularly.

Steps

  1. 1

    Open the linked activity

    A notification opens its related application, campaign, approval, or chat. Confirm the final state on that screen.

  2. 2

    Select the correct conversation

    Check the participant, campaign, latest message, and unread count before opening a thread.

  3. 3

    Review a schedule proposal

    Check date, start and end time, timezone, and proposer. Once accepted, verify that both sides see it as confirmed.

  4. 4

    Record material changes

    Keep changes to venue, benefits, deadline, and direct-payment date in chat so both parties have a record.

  5. 5

    Attach a file if needed

    Attach PDF or JPEG/PNG/WebP/HEIC/HEIF images up to 15 MB. Remove sensitive information first.

UI

Screen guide

Screens use test data for explanation. Labels may differ by app version and account state.

Chat list
Chat list
  1. 1Unread and latest messagePrioritize conversations with unread messages, schedule changes, or approaching deadlines.
  2. 2Campaign and participantMatch the participant and campaign before opening a thread to prevent cross-campaign messages.
  3. 3Bottom navigationUse the bottom navigation to leave chat after checking that no urgent unread item remains.
Chat detail
Chat detail
  1. 1Participant and campaignConfirm the participant and campaign at the top before writing or approving anything.
  2. 2Schedule proposalReview date, start time, end time, and timezone before accepting or requesting a change.
  3. 3Agreement messagesRecord venue, benefits, posting deadline, and payment date so both parties retain the agreement.
  4. 4Compose, attach, and sendAttach only necessary files, review the message, send once, and wait for confirmation.
Partner Desk chat
Partner Desk chat
  1. 1Conversation listSelect work by unread state and update time, and check the list for conversations without an owner.
  2. 2Selected participantVerify the creator and campaign shown here before responding on behalf of the company.
  3. 3Message historyReview prior agreements, schedule changes, and files to avoid duplicate or contradictory guidance.
  4. 4Compose and sendRemove internal or sensitive data, then send only the information needed by the creator.
✓

You are done when

Unread activity is cleared and both parties can see the agreed schedule and important terms in the thread.

Checklist

  • The conversation belongs to the correct campaign
  • Date, time, and timezone match
  • Important terms are not only agreed verbally
04 · Shared

Settings, language, and account management

Manage the display language, legal documents, guides, sign-out, and account deletion safely.

Before you start

  • Confirm that you are signed in to the correct account and role.
  • Before considering deletion, review active transactions and outstanding obligations.

Steps

  1. 1

    Open Settings

    Open Settings from your profile or navigation. Companies can also launch Partner Desk from mobile Settings.

  2. 2

    Change the display language

    Choose Japanese, English, Korean, or Chinese under Language. After the interface changes, recheck dates and important terms in the selected language.

  3. 3

    Review guides and legal documents

    Open role guides or the complete manual under Tutorials and guides. Under Legal documents, review the Terms and Privacy Policy that apply to your current role.

  4. 4

    Log out

    Log out after using a shared device. The saved session ends and the login screen returns.

  5. 5

    Resolve obligations before deletion

    Companies should review active campaigns, unreviewed UGC, billing, and payments. Creators should review applications, accepted work, unsubmitted deliverables, Wallet claims, and direct payments. Deletion does not cancel outstanding obligations.

  6. 6

    Delete the account

    Read the retention notice, acknowledge that deletion cannot be undone, and complete the final confirmation. If prompted for an Apple-linked account, also finish Apple verification.

UI

Screen guide

Screens use test data for explanation. Labels may differ by app version and account state.

Creator settings
Creator settings
  1. 1Social account connectionConnect active social accounts and public URLs, removing or updating obsolete connections.
  2. 2Identity verificationTrack phone and identity checks, correcting only the item named in a resubmission notice.
  3. 3Delete accountResolve active campaigns, submissions, and payments before starting irreversible account deletion.
  4. 4Display languageChange the interface language and recheck important dates and conditions after switching.
  5. 5Legal and policiesRead the terms, privacy notice, and direct-payment notice that apply to the current role.
Company settings
Company settings
  1. 1Basic profileKeep the public company name, description, and category accurate and current.
  2. 2Business verificationCheck legal name, address, and document status; correct only the item named in a resubmission notice.
  3. 3Branch and contact detailsMaintain active locations and operator contacts, removing closed branches and obsolete details.
✓

You are done when

The selected language and settings take effect, and any requested sign-out or deletion is handled according to the confirmation shown.

Checklist

  • The terms match the current role
  • You logged out on a shared device
  • Campaign, deliverable, billing, and payment obligations were reviewed before deletion
05 · For companies

Company profile and launch checklist

Set up business, branch, contact, and verification information and understand the dashboard.

Before you start

  • Finish company registration.
  • Confirm the legal name, address, contact person, and billing contact.

Steps

  1. 1

    Review the setup card

    Check phone verification, business documents, billing plan, and campaign-guide progress on the dashboard.

  2. 2

    Save the company profile

    Enter company and legal names, industry, introduction, website, official social profile, regions, and languages. Separate public and internal contact details.

  3. 3

    Add branch information

    Add each venue's name, address, nearest station, on-site contact, and visit instructions. Select the correct branch when creating a campaign.

  4. 4

    Use Partner Desk

    For multiple campaigns or applicants, use the web Partner Desk to filter lists and edit details with the same company account.

UI

Screen guide

Screens use test data for explanation. Labels may differ by app version and account state.

Company dashboard
Company dashboard
  1. 1New notificationOpen time-sensitive moderation, message, and applicant notifications first.
  2. 2Operating summaryReview active campaigns, new applications, and deliverables awaiting company action.
  3. 3Setup checklistComplete phone, business, and profile requirements that can prevent publication.
  4. 4Applications and resultsCheck applicant review and deliverable queues for items that have stopped progressing.
  5. 5Company navigationMove to campaigns, applications, chat, or settings from the company navigation.
Company settings
Company settings
  1. 1Basic profileKeep the public company name, description, and category accurate and current.
  2. 2Business verificationCheck legal name, address, and document status; correct only the item named in a resubmission notice.
  3. 3Branch and contact detailsMaintain active locations and operator contacts, removing closed branches and obsolete details.
✓

You are done when

Required setup tasks are complete and company and branch details are ready for campaign creation.

Checklist

  • No private contact is exposed publicly
  • The billing inbox is monitored
  • On-site staff know the visit instructions
06 · For companies

Create, review, and publish a campaign

Enter all campaign terms, pass pre-publication review, and stay within your plan limits.

Before you start

  • Complete the company profile, contact phone, business verification, and an eligible plan.
  • Approve benefits, capacity, schedule, content requirements, and direct-payment terms internally.

Steps

  1. 1

    Choose the format and location

    Select store visit, hotel stay, experience, product trial, or another shown format and set the venue or delivery terms.

  2. 2

    Add the offer and images

    Enter title, summary, included and excluded items, companion rules, and images. JPEG/PNG/WebP/HEIC/HEIF images can be up to 12 MB each.

  3. 3

    Make reward and eligibility explicit

    State free offer, direct reward, or reimbursement; amount; payment timing; and country, age, residency, and social requirements.

  4. 4

    Set deliverables and dates

    Set platform, format, keywords, hashtags, posting deadline, application deadline, result date, and fixed or negotiated schedule.

  5. 5

    Review the draft

    In Partner Desk, use the five editor sections and completion indicator to resolve missing details, then read the public copy end to end.

  6. 6

    Publish and follow moderation

    After publishing, watch for pending, approved, revision required, or blocked status. Fix the cited field and resubmit when needed.

UI

Screen guide

Screens use test data for explanation. Labels may differ by app version and account state.

Six-step mobile campaign editor
Six-step mobile campaign editor
  1. 1Creation stepsCheck the current stage and remaining stages, and verify saved state before moving backward.
  2. 2Current fieldsComplete required fields and double-check the units used for dates, amounts, and capacity.
  3. 3Format-specific termsEnter only the conditions required by the selected visit, delivery, or participation format.
  4. 4Save and continueSave before continuing, click once, and wait for the completion state to appear.
Campaign list
Campaign list
  1. 1Status tabsSwitch between Draft, In Review, Published, and Ended to focus the list.
  2. 2Search and filtersSearch by name or operator and narrow results by date and status filters.
  3. 3Campaign row and stateReview recruitment dates, applicant count, and publication state before opening an action.
  4. 4Create newCreate a campaign after checking business verification and the remaining publication quota.
Partner Desk campaign editor
Partner Desk campaign editor
  1. 1Save draft and publishSave work as a draft and publish only after required content and review conditions are complete.
  2. 2Basic informationWrite the title, venue, recruitment period, and format so the listing cannot be misunderstood.
  3. 3Sections and completionUse completion indicators to find missing sections and move directly to the unfinished item.
  4. 4Images and detailed termsMake images, benefits, reward, eligibility, and posting requirements match actual operations.
✓

You are done when

The campaign is open and creators can review its terms in search and detail views.

Status guide

StatusMeaningNext action
DraftEditable only by the companyComplete and review
OpenAccepting applicationsMonitor applications and capacity
PausedNew applications pausedResume or close
ClosedNo new applicationsFinish existing applications and deliverables

Checklist

  • Dates are in a valid order
  • Payer, amount, and payment date are explicit
  • Ad disclosure and deliverables are clear
  • Images and claims are authorized
07 · For companies

Review applicants, select, and confirm schedules

Evaluate application and social-profile details, update status, and confirm a schedule.

Before you start

  • Confirm that the campaign is open and applications have arrived.
  • Share selection criteria and ownership with the review team.

Steps

  1. 1

    Filter the list

    Filter by campaign and status, then open unreviewed applications first.

  2. 2

    Review the submission

    Check creator name, region, languages, social accounts, follower display, motivation, preferred schedule, and direct-payment acknowledgment.

  3. 3

    Update review status

    Move from New to Reviewing, then Accepted or Rejected. Changes notify the applicant, so act only after a decision.

  4. 4

    Propose or confirm a schedule

    Accept a preferred slot or propose a date with start and end times. Confirm that both parties see the accepted schedule.

  5. 5

    Share operating details

    Send venue, contact, benefits, filming limits, content deadline, and payment date in chat.

  6. 6

    Complete only at the end

    Do not mark complete before the visit, delivery, submission, review, and required payment are resolved.

UI

Screen guide

Screens use test data for explanation. Labels may differ by app version and account state.

Mobile applicant management
Mobile applicant management
  1. 1Application summaryUse total, new, in-review, and selected counts to set the review priority.
  2. 2Counts by statusOpen status groups and start with applicants that have waited the longest.
  3. 3Deliverable summaryReview deliverables due or awaiting inspection before their deadlines pass.
  4. 4Company navigationMove to applications, chat, campaigns, or another company task from this navigation.
Applicant review
Applicant review
  1. 1Campaign and status filtersFix the campaign and review state before working so the applicant is evaluated in the correct queue.
  2. 2Applicant overviewReview name, location, languages, and verification status needed for eligibility.
  3. 3Motivation and socialRead the motivation and public social profiles to judge fit and relevant production experience.
  4. 4Preferred and confirmed scheduleCompare preferred and proposed slots, including timezone, before confirming availability.
  5. 5Review actionsPrepare the decision reason and required message before selecting, declining, or requesting details.
Applicant after schedule confirmation
Applicant after schedule confirmation
  1. 1Applicant and statusConfirm the applicant, campaign, and selected state before taking the next action.
  2. 2Reviewed submissionRecheck the application, social profile, and review notes to avoid a decision mismatch.
  3. 3Confirmed scheduleVerify the date, start, end, and timezone accepted by both parties.
  4. 4Next actionsAfter confirmation, send the venue and operator details in chat and begin visit preparation.
✓

You are done when

The selected creator sees a confirmed schedule and both parties can review the operating terms in chat.

Status guide

StatusMeaningNext action
New / AppliedApplication receivedOpen details
ReviewingCompany is reviewingAssess profile, content, and schedule
Confirmation requestedWaiting for a responseReview after reply
AcceptedProceedingConfirm schedule and terms
RejectedNot selectedVerify the target before changing
CompletedAll required work is doneRetain deliverable and payment records

Checklist

  • Selection criteria were applied consistently
  • Timezone was checked
  • The applicant was rechecked before rejection
08 · For companies

Review creator posts and results

Inspect public URLs, files, metrics, and evidence submitted by a creator.

Before you start

  • Confirm the visit or delivery is complete and a submission notification arrived.
  • Have the original content requirements and reviewer ready.

Steps

  1. 1

    Open Deliverables

    Choose the creator in Partner Desk Deliverables or the mobile application view.

  2. 2

    Check URL and disclosure

    Confirm the post is public and meets the platform, format, keywords, hashtags, and ad-disclosure requirements.

  3. 3

    Review files

    Check images, video, or PDF for the agreed content, rights issues, and personal data. Up to 10 deliverable files are supported.

  4. 4

    Review metrics and evidence

    Compare reach, impressions, likes, saves, shares, comments, or clicks with evidence screenshots. Up to five evidence images are supported.

  5. 5

    Request precise corrections

    Name the missing requirement, source condition, and due date. Do not unilaterally demand work outside the campaign scope.

  6. 6

    Approve and pay

    Record approval and pay the creator directly by the agreed date.

UI

Screen guide

Screens use test data for explanation. Labels may differ by app version and account state.

Deliverable review
Deliverable review
  1. 1Submitter listChoose unreviewed or revision-pending submissions, prioritizing those near the deadline.
  2. 2Selected submissionMatch the creator and campaign before inspecting to avoid approving the wrong deliverable.
  3. 3Public links and filesOpen public URLs while signed out and inspect files and advertising disclosure.
  4. 4Metrics and evidenceCompare reported metrics with timestamped evidence, then approve or request a specific correction.
Mobile applicant management
Mobile applicant management
  1. 1Application summaryUse total, new, in-review, and selected counts to set the review priority.
  2. 2Counts by statusOpen status groups and start with applicants that have waited the longest.
  3. 3Deliverable summaryReview deliverables due or awaiting inspection before their deadlines pass.
  4. 4Company navigationMove to applications, chat, campaigns, or another company task from this navigation.
✓

You are done when

The deliverable and evidence are reviewed, and either payment or a scoped correction request is clear.

Checklist

  • The URL opens while signed out
  • Ad disclosure is visible
  • Metric capture time is known
  • Corrections stay within original scope
09 · For companies

Plans, billing, and publishing limits

Understand the active plan, usage, invoices, and plan-change path.

Before you start

  • Register a monitored billing email.
  • Use an account authorized to change the plan.

Steps

  1. 1

    Check the subscription

    Review plan, subscription state, next billing date, payment method, campaign publishing usage, and team usage.

  2. 2

    Compare plans

    Compare the displayed monthly price, publishing quota, invites per campaign, team seats, and promotion access. The live screen is authoritative.

  3. 3

    Change or inquire

    Use the displayed action to open checkout, billing management, or contact. Return and confirm the updated state.

  4. 4

    Review billing records

    Check completed, upcoming, and past-due items with period and amount. Resolve past-due status with the billing owner.

  5. 5

    Resolve quota blocks

    If remaining publishes are zero, wait for the next cycle or choose an eligible plan change. Keep the campaign as a draft.

UI

Screen guide

Screens use test data for explanation. Labels may differ by app version and account state.

Plans and billing
Plans and billing
  1. 1Current plan and usageReview the current plan, renewal date, and usage of publishing and team limits.
  2. 2Plan comparisonCompare limits and features, then confirm effective date and price before changing plans.
  3. 3Billing historyCheck invoice date, amount, status, and receipt details; record the billing ID for discrepancies.
✓

You are done when

You understand the subscription and remaining quota and have completed any required billing action.

Checklist

  • Billing email is correct
  • Price and quota were rechecked
  • State was refreshed after checkout
10 · Reference

Frequently asked questions

Answers about accounts, applications, campaigns, payments, posts, and languages.

01Can I use both roles?

Your selected role determines the account journey. If you need the other role, contact support with your current registration details.

02Can I change the language?

Yes. Choose Japanese, English, Korean, or Chinese in app Settings or the Help Center header. Japanese is the source edition.

03How do I withdraw an application?

Check its state and schedule, then notify the company in chat when available. If no action is shown, contact support with the application ID.

04Can a confirmed schedule change?

Before confirmation, respond to the proposal. After confirmation, contact the other party early and preserve the new agreement in chat.

05Does JapanQuest pay creator rewards?

No. The company pays the creator directly. JapanQuest does not hold, transfer, or guarantee the reward.

06A company requested a post revision. What should I do?

Compare it with the original requirements. Fix in-scope omissions, but preserve evidence and do not accept undisclosed extra work or removal of ad disclosure.

07What files can I upload?

Verification accepts PDF/JPEG/PNG/HEIC/HEIF up to 15 MB; chat accepts PDF/images up to 15 MB; UGC accepts PDF, images, MP4/MOV up to 50 MB. Follow the latest screen.

08Why can’t my company publish?

Check business and phone verification, required fields, moderation feedback, subscription status, and remaining publishing quota.

09Can I delete my account?

Use account deletion in Settings, or the public account deletion page if you cannot sign in. Follow any retention notice for active transactions or legal obligations.

10I received an inappropriate request.

Get to safety, preserve chat, time, campaign, and URL evidence, and contact support@jp-quest.com. Use local emergency services for immediate danger.

Checklist

  • If the answer is not enough, use the troubleshooting guide and the related task guide.
11 · Reference

Troubleshooting

A safe diagnostic order for sign-in, SMS, stale data, uploads, applications, publishing, schedules, and payment.

01Cannot sign in

Check connectivity → fully close and reopen the app → choose the same sign-in method → enable automatic device time → save the error and time if it persists.

02SMS code did not arrive

Check country code and number → signal and spam settings → do not send repeatedly → enter only the newest code. Never share it.

03A screen or list is stale

Check connectivity → refresh → visit another screen → sign in again. Do not repeat a submit action before checking its state.

04A file will not upload

Check supported format, size, file integrity, and device permission. Use a simple filename and reduce media size while preserving required quality.

05Application button is unavailable

Check whether the campaign is closed or full, then verify identity, phone, social connection, eligibility, and any existing application.

06Company cannot publish

Check business verification, phone, plan, remaining quota, required fields, and moderation feedback. Save a draft first.

07The schedule differs

Compare the latest proposal, confirmed state, and timezone in chat. Confirm both parties accepted the same slot.

08Company cannot open the post URL

Check post visibility, copied URL, and login requirements. Test in a signed-out browser and resubmit.

09Direct payment is overdue

Check agreed amount, date, and method → ask the company in chat → if unanswered, contact support with application ID and evidence.

10Suspected compromise or danger

Change sign-in credentials and end sessions where possible. Stop sharing data or sending money, preserve evidence, and report. Contact police or local emergency services when urgent.

✓

You are done when

You avoid repeated risky actions and can provide a clear diagnosis and safe evidence for the next step.

Checklist

  • App version, device, OS, and time recorded
  • Sensitive data hidden in screenshots
  • No duplicate submission or payment
JAPANQUEST SUPPORT

Still need help?

Contact us with your registered email, campaign name, time of the issue, and a screenshot. Never send a password or verification code.

support@jp-quest.com

https://app.jp-quest.com/en/support/